The Best Client Service E-Mail Ever!

Confirmation emails are condition quo - or in addition to thence I thought!  This twelvemonth I made a commitment to improve my wellness in addition to outset working out four - v times per week.  I gauge if y'all pose a lot in, you'll larn a lot out.  Anyway, I decided to outset using around supplements to growth my poly peptide intake in addition to improve the character of what I pose into my body.  

Customer Communication Is Key.

Searching for around repast replacement drinks in addition to supplements online, I came across Bodybuilding.com.  It happens to hold upwardly a really robust site including a amount marketplace, advice, in addition to additional resources that permit y'all to rail your progress.  After ordering online I received the criterion confirmation e-mail - that was almost a calendar week ago.  Today I received a follow upwardly e-mail from the Customer Service Manager that was both personalized in addition to unexpected.  It knocked my socks off!  I've included the entire e-mail herein:

Hello Michael! 

It has been 7 days since your fellowship was shipped in addition to thence hopefully your fellowship #14077740 was delivered without whatever problems. We made certain to send your fellowship every bit QUICKLY every bit possible! I promise our service musical rhythm out your expectations.

I noticed y'all ordered a poly peptide powder. Smart! We own got seen the best results from customers when they run a poly peptide pulverization everyday similar clockwork. The Met-Rx Meal Replacement, eighteen Packets, Chocolate Peanut Butter is a corking one.

I constitute this novel article for y'all almost poly peptide that volition attention y'all larn the best results:
Protein Bio-Availability Explained! It was written yesteryear Joey Vaillancourt.

Don't forget that taking a multi-vitamin tin attention y'all larn amend results.

Sincerely,
Jeff Newman
Customer Service Manager
Bodybuilding.com
2026 S. Silverstone Way
Meridian, ID 83642 USA
1-877-991-3411

WOW!  That's the best friggin' follow upwardly e-mail I mean value I've ever received.  The argue I mean value it was in addition to thence proficient is because the unexpected e-mail was:

• Personalized based on my order
• Specific amongst regard to what I ordered
• Reinforced the buy decisions I made
• Encouraged me to run what I bought
• Provided additional value-added references
• Provided contact information

How does your client service messaging mensurate up?  I promise this representative volition serve every bit a means to motivate all of us to mean value almost our communications amongst customers later the sale.  As marketers nosotros know that keeping a client is ofttimes much to a greater extent than affordable than acquiring a novel one.  

Take a closer expression at your follow upwardly processes.  If y'all are communicating later the sale, is your communication personalized?  Does it render production buy information?  Additional resources that are related to the purchase? We tin ever brand our follow upwardly communications better!

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